Privacy
Last updated 6 October 2026
Your recordings stay on your device. FaceCast records each person on their own phone and never uploads the video or audio anywhere. There is no server holding your interviews, and there is nothing for us to look at, hand over or lose.
What we collect
If you choose to make an account, what you type into the sign-up form:
- Your name and email address. Used to identify your account and to send password resets. Nothing else.
- Your password, stored as a one-way hash by our authentication provider. Nobody at FaceCast can read it.
An account is entirely optional. FaceCast records, edits and exports exactly the same without one, and the app says so on the screen where it asks.
Whether or not you have an account, the app also tells us how it is being used, so we can see what works and fix what does not:
- Usage. When the app is open and for how long, and named moments such as "a call connected", "a take was recorded" or "a video was shared to Instagram", with how long the call or take lasted.
- Your device. The model, the iOS and app versions, and your language and time zone settings.
- Roughly where you are. The city and country your internet connection places you in. This comes from the network, never from GPS, and your IP address is not stored.
- A random ID for this install, made by the app the first time it opens. Deleting the app deletes it.
If you are signed in, this is tied to your account. If you are not, it is anonymous. It is held in our own database, not sent to an analytics company, and it never includes anything you say, type or record.
If you send us feedback from Settings → Send feedback, we get what you put in that form: the kind of message you picked, your words, and an email address if you chose to leave one. The app adds the same device details listed above and the install ID, so we can tell which version a problem is on. It goes to our own database and is emailed to us so we can read it quickly. We use it to fix problems and, if you left an email address, to reply. If you are signed in it is tied to your account, and deleting your account leaves the message behind without your name on it. To have a message deleted, email us.
After some calls the app asks how the call went. If you answer, we get the stars you picked, any of the listed problems you ticked and anything you wrote, together with that call's length, whether your guest's recording came across, and the same device details. It is stored and linked the same way as feedback, and a low rating is emailed to us so we can look into it. Answering is always optional.
Each call also keeps a call log: a timestamped list of what the app's machinery did during that call, so we can find out why a call or a recording went wrong. It records things like when the connection came up or dropped and over what kind of network path, which type of microphone and speaker was in use (built-in, Bluetooth, wired) and when that changed, when a camera was switched and what size of picture it gave, gaps in the sound or picture, the phone getting hot or short of memory, and any error message the app showed. It never contains anything said, filmed or typed in the call, your guest's name, or the names of your devices. The log is saved on your phone next to the recording and is also sent to our own database at the end of the call, with the same device details and install ID as above, tied to your account if you are signed in. Each phone in a call sends its own. We keep call logs for 90 days and then delete them automatically.
What we do not collect
- No advertising identifiers, no third-party analytics or tracking SDKs, and nothing used to follow you across other apps or websites.
- No copies of your recordings, your transcripts, your captions or your exports. Call logs describe how a call ran, never what was in it.
- No contacts, no GPS location, no photo library browsing. FaceCast only writes to your photo library, and only when you tap Save.
How a call works
A FaceCast interview is a direct connection between two devices. Video and audio are encrypted in transit and travel device to device wherever the network allows it. If a direct path cannot be made, which some mobile and corporate networks block, the media may pass through a relay server, which forwards the encrypted stream without being able to decrypt or store it.
To introduce the two devices to each other, we use a short-lived messaging channel named after your six-character room code. It carries the technical details needed to connect and the display name the guest types in. It is not written to a database and nothing on it outlives the call.
The recording is separate from all of this. Each side records itself locally, at full quality, so what you keep is not affected by the connection.
Transcription and captions
Transcription runs on your device using Apple's on-device speech recognition. Your audio is not sent to us or to anyone else to be transcribed.
Where account data is held
Accounts are managed by Supabase, on servers in the European Union (Ireland). Connection introductions run through the same provider. Public STUN servers operated by Google are used to discover network paths; they see the network address of the device asking, and no call content.
Keeping and deleting your data
Your account details are kept until you delete them. You can close your account from Settings → Delete account inside the app: it removes your name, email and login from our server immediately and cannot be undone. Usage records and call logs that were tied to your account stay behind as anonymous ones, and call logs are deleted after 90 days in any case. Your recordings are files on your phone and are not touched by that. Delete them from the library, or from the Files app, whenever you like.
Deleting the app removes every recording it holds. There is no backup, by design.
Children
FaceCast is not directed at children under 13, and we do not knowingly collect anything from them.
Your rights
If you are in the UK or the EU you have the right to ask what we hold about you, to have it corrected or deleted, and to complain to your data protection regulator, which in the UK is the Information Commissioner's Office. Because all we hold is your account details, the usage records and call logs above, and any feedback or ratings you sent, most requests are answered by the delete button in the app, and anything else by an email to us.
If this ever changes
Nothing on this page gives us a claim on your recordings, and this section is not a quiet way of acquiring one. We may one day build something that needs a recording to leave your device — a backup you can restore from, or a feature that learns your own voice and face well enough to be useful to you. If we do, all of this will be true before it ships:
- It will be off until you turn it on. Not a box already ticked, not something bundled into signing up or accepting terms.
- It will ask about a recording, not about all of them. Agreeing to send one interview is not agreeing to send the next.
- You can change your mind, and stopping will be as easy as starting was.
- Your guest gets asked as well. Their face and voice are theirs, not yours to hand over, so nothing involving them will run on your permission alone.
- This page says so first — the date at the top changed, the reason written out — before the release that does it.
Until that day, the first line of this page is the whole of it: the recordings are on your phone, and we do not have them.
Changes
If this policy changes in a way that affects what is collected, the date at the top changes with it and the app's release notes will say so.
Contact
Questions about any of this: support@mismi.co.uk.